FAQs

Frequently Asked Questions

Hello!  We're typically good old fashioned customer service & no hassles.  We'd rather be at the beach than causing you any stress.  Care to join us for some sand between your toes…

SHIPPING & DELIVERY

Dependant of destination, your goods may be sent via courier or Australia Post. This will be determined on your location.

All courier deliveries need a physical address & signature for delivery.

All parcels are carefully wrapped & clearly labelled with the address you have provided.

We always try to gather the most cost effective solution to save you on this essential service.

International shipping is available on most items. If you with to enquire about an item not advertised for International shipping, please contact us we'd be happy to assist.

UNFORESEEN PROBLEM… NO PROBLEM

You've not received your parcel?

You've receive your parcel & it is not what you ordered?

You've received your parcel & you've changed your mind?

Breathe easy we'll take care of the stress...

You can have your money refunded or item exchanged within 14 days of goods received.

For change of mind policy; no problem.   Please contact us prior to returning your parcel, your item must be unworn or opened and return safely packaged.

For change of mind, freight to us will be at your expense.

We don't sweat the small stuff & neither should you!

WHAT MAKES US SPECIAL?

We know you'll be happy to buy with confidence from COAST ETC. There is no hidden agenda and only quality products to be found here.

You'll find quality items that you will love.

We have been in successful businesses and styling for almost 30 years & we are passionate about amazing customer customer service.

JEWELLERY CARE

You've invested in a great piece of Jewellery and we recommend below.

Take care when using any perfumes, make up, tanning products and lotions, jewellery will tarnish, mark, or discolour.

Do not wear whilst bathing or swimming - continual exposure to moisture and chemicals will perish your design.

Clean with a soft microfibre cloth and rub gently.

If the jewellery product contains leather, a leather polish can be used sparingly with a soft clean microfibre cloth to eliminate dirt, stains or dust.

If your item contains precious gold or sterling silver gentle maintenance of those components with a jewellery cleaning cloth is recommend.

Test spot cleaning is always recommended.

WHOLESALE ENQUIRIES

You want to talk to us? Please do, we're human too.

Most items listed on our COAST ETC site are available for wholesale purchasing.

If you would like to enquire & have us supply your store, let us know, after all "you won't know if you don't give it a go".

Postal : po box 2141 : ascot : brisbane : queensland : australia : 4007

YOU LOVE US

Thank you - we love you too.

All we ask is you tell the world...

COAST ETCFAQs